Velours - hints & warnings
1. Packaging and acceptance of goods with regard to stage velvets sold by the metre: all velvets sold by the metre are carefully packaged as hanging goods in transport boxes. Transport boxes are always laid on pallets and tied down for shipping.
CAUTION: Make sure all transport boxes are delivered flat and tied on pallets. If they are not delivered as described the purchaser must make an appropriate remark on the shipping paperwork. If boxes are delivered untied it is probable that they were transported or stored in an upright position. This causes irreparable damage to the velvet.
Zebra-like / accordion-like folds and pressure patterns that run in curved repetitions along one or more edges are clear indicators.
This is obviously transport damage for which the shipping company is liable. However, the purchaser can only claim damages if he records the delivery of loose boxes on the shipping paperwork or refuses to accept delivery altogether. Damage may have occurred even if the box does not display any visible signs of damage. Section 10 of the General Terms and Conditions of Tüchler Bühnen- & Textiltechnik GmbH remains unaffected.
2. Colour accuracy and reflection stripes
Despite all due diligence slight fluctuations in colour tone cannot be completely ruled out for technical reasons. This also applies within one and the same dying process. Minor colour fluctuations, in particular fluctuations that would be completely or virtually invisible when the velvet is used to manufacture pleated curtains, do not represent a reduction in the value of the velvet material.
The angle of the pile can vary over the course of a roll. This is due to technical reasons occurring when the velvet is rolled that result in different reflections of incidental light. The effect can create the impression of a colour run (= a gradual and consistent change in the colour tone of a roll) that does not exist in reality. It does not represent a reduction in value.
Stage velvets placed into storage are affected by a process of material relaxation that starts as soon as packaging is complete. This leads to micro-movements. When velvet is rolled the pile acts as a barbed hook, allowing the material to move in one direction only and resulting in non-round rolls. Non-round rolls often display a clearly visible edge that makes it look as if the velvet had not been evenly rolled. The angle of the pile along this edge is often very different to the part of the velvet roll that remained round. This often causes clearly visible but nonetheless reversible reflection stripes. These reflection stripes do not represent a reduction in value.
The pile will straighten again of its own accord after a certain period of time depending on the room climate. Only then will the fullness and evenness of the velvet be completely restored. This process often takes a number of weeks. If stripes or colour variances caused by reflection still persist after adequate recovery time it is possible to accelerate and support the recovery process by lightly damping and gently brushing in the direction of the pile. Please note: the process can take longer in heavily heated rooms due to a lack of humidity.
3. Tailoring velvet
The pile on velvet curtains is aligned longitudinally. Velvet can therefore be tailored with the pile "facing up" or "facing down". Unless the customer explicitly requests a specific pile direction Tüchler will manufacture curtains with the pile "facing up". This lends the colour greater depth when viewed from a horizontal angle. It also makes any existing pressure marks or reflection stripes less visible.
Customers requesting curtains with the pile direction facing down bear the risk of greater visibility of reflection stripes and pressure marks. Tailored velvet curtains need a certain amount of time to recover once they are hung. The pile will straighten again of its own accord after a certain period of time depending on the room climate. Only then will the gloss and fullness of the velvet be fully restored. This process can take weeks and does not represent a reduction in value. If pressure marks still persist after adequate recovery time it is possible to accelerate and support the recovery process by lightly damping and gently brushing in the direction of the pile. Please note: the process can take longer in heavily heated rooms due to a lack of humidity.
Varying light reflections can cause the appearance and colour tone of the velvet to change depending on the height of the curtain and the viewing angle.
Velvets from Tüchler are dyed according to high standards; this also applies with regard to light-fastness. However, it should be noted that no fabric is totally light-fast. All dyes and fibres are damaged by sunlight. In particular, stage velvets that are exposed to sunlight should have a lining on the reverse side. Tüchler shall be exempt from all claims and liabilities resulting from sun damage if the customer does not request a reverse lining.
Velvet does not usually provide a complete blackout. So-called needle points visible in daylight or artificial light are small irregularities that let light through; they are inherent to the weaving process. These irregularities are inherent to the design and do not represent a reduction in the value of the velvet.
Please pay attention to the general terms!